Product Warranties
Overview
The
product Warranty section covers BBS Telecom's product warranty, return
material authorization, and out-of-warranty services. Please refer to these
sections for details on handling warranty and out-of-warranty repairs.
Product Warranty
What is Covered By
This Warranty
BBS
warrants, to the Dealer only and to no other party, that BBS Products
purchased by the Dealer from BBS are free from defects in material or
workmanship. The duration of this warranty is one year after the date of BBS'
invoice to Dealer, unless otherwise specified in writing by BBS. If Dealer
discovers within this period a defect in material or workmanship with respect
to any Product, it must promptly notify BBS by calling or in writing and
request a Return Authorization Number from BBS authorizing the return of the
Product for warranty service. In no event shall such request be received by
BBS later than thirteen (13) months from the date of invoice.
Promptly after notifying BBS, Dealer shall return the Product to BBS with a
valid BBS Return Authorization Number, and with all transportation charges
prepaid and in accordance with the provisions of BBS' then current RETURN AND
REPAIR POLICY. Within a reasonable time after such notification and receipt
of the defective Product, BBS will either repair any defect in material or
workmanship in the defective Product, or will provide either new or used
replacement parts, at BBS' sole option. Such repair, including both parts and
labor, will be at BBS' expense, F.O.B. point of repair or replacement. BBS
reserves, at its sole option, the right to replace any product or part
thereof. This remedy is the Dealer's exclusive remedy for breach of warranty,
and Dealer's failure to strictly comply with the terms of this shall void
BBS' warranty, and BBS shall have no further obligation to Dealer or to any
third party with respect to said Product.
What is Not Covered By
This Warranty
BBS
does not warrant (a) any Products, components or parts not sold by BBS to
Dealer; (b) any BBS product subjected by Dealer or any End User to misuse,
neglect, accident, improper installation, damage from lightning or any other
high voltage; (c) the chance of toll fraud and the damage resulting from toll
fraud; (d) damage caused by unauthorized modifications; (e) damage caused by use
with equipment other than products described in BBS's
official manual and service bulletins; (f) BBS Product which has been subject
to repair or attempted repair by others; (g) any BBS Product where the serial
number or month and year or original date of manufacture or any other means
of manufacture date code has been removed, defaced or changed; or (h) any BBS
Product returned not in complete accordance with the provisions of either
this Agreement or BBS's RETURN AND REPAIR POLICY in
effect at the time.
Warranty of Title
In
addition to the warranty set forth in the previous paragraphs, BBS warrants
that it has and will convey good title to the Products free of any lien or
encumbrance.
Disclaimer of Warranty
THE
FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Limitation of Remedies
In
no case shall BBS be liable to any Dealer or any third party for any special,
incidental or consequential damages based upon breach of warranty, breach of
contract, negligence, strict tort, or any other legal theory. Such damages
include, but are not limited to, loss of profits, indemnity, loss of savings
or revenue, loss of the products or any associated equipment, cost of
capital, cost of any substitute equipment, facilities or services, downtime,
the claims of third parties including customers, and injury to property. BBS'
liability for any damages to Dealer or to any other party will not exceed the
total amount paid by Dealer under this Agreement, regardless of the form of
the action, whether in contract, negligence, strict liability, tort, products
liability or otherwise.
Time Limit for Bringing Suit
Any
action for breach of warranty must be commenced within fifteen (15) months
following the date of invoice.
No Other Agreements
Unless
modified in writing signed by both parties, this Agreement is the complete
and exclusive agreement between the parties, superseding all prior
agreements, oral and written, and all other communications between the
parties relating to the entire subject matter of this Agreement. No employee
of BBS or any other party is authorized to make any warranty in addition to
those made in this Agreement.
Allocation of Risks
This
Agreement allocates the risks of product failure between BBS and Dealer. This
allocation is recognized by both parties and is reflected in the price of the
goods. Dealer acknowledges that it has read this Agreement, understands it,
and agrees to be bound by its terms.
Change of Warranty
BBS
reserves the right to amend or modify its warranty policy, including any
exclusions or limitations thereto, upon thirty (30) days prior written notice
to Dealer.
Repair and Replacement Warranties
Any
defective BBS Product repaired or replaced by BBS shall carry the longer of
either the balance of the original warranty as set out herein or an
additional ninety (90) day warranty under the warranty terms set out in this
Agreement, said additional ninety (90) day warranty to run from the date of
repair or replacement as applicable. Although BBS is not obligated to repair
or replace any Product returned to BBS after that Product's warranty period
has expired, in the event BBS does repair any out-of-warranty Product, the
repair performed by BBS shall carry a ninety (90) day warranty from the date
the repair was performed, subject to the terms and conditions set forth in
this section.
Return Material Authorization (RMA)
Service
Dealer Responsibilities
Dealer
is responsible for:
·
installation
of all products in compliance with BBS' installation manual, instructions and
procedures
·
evaluation of
the system after installation to verify it is free of programming errors
·
return of all
Product in the original packaging to BBS within 14 business days after
receiving a Return Authorization Number
·
back
up of original
configuration and programming of the system. (Any systems received by BBS will
lose configuration and programming during testing procedures.)
BBS Responsibilities
The
obligation of BBS is limited to repair or replacement (at BBS' sole option)
during the warranty period. Any part, which proves to be defective in
material workmanship under normal installation, use, or service, is covered
under the warranty, provided the Product is returned to BBS. Transportation
or shipping charges are not the responsibility of BBS.
The warranty is invalid if Product is damaged as a result of defacement,
misuse, abuse, neglect, accident, destruction, alteration of the serial
number, improper electrical voltages or currents, improper packaging, repair
alteration or maintenance by any person other than BBS Telecom.
RMA Request Procedure
Please
call BBS Telecom Technical Support with RMA requests. They will help diagnose
and confirm the product is not operating properly. After confirmation of
improper operation, Technical Support will forward the information to
Customer Support, who will assign an RMA number and call you.
Out-of-Warranty Service
The
Product Service Department repairs Out-of-Warranty products on a time and
materials basis. Repair charges are based upon the prices in effect at the
time of return. Repair charges are available upon request. An evaluation fee
is applied to all out-of-warranty Products, as stipulated in the Dealer
Repair Agreement Form.
The warranty on a serviced product is ninety (90) days measured from the date
of service.
Miscellaneous
To
request a new RMA, please contact BBS Telecom Technical Support at:
Phone: (65) 6748-5600, then select 5.
Fax: (65)
6748-4300
Email:
plexus_support@bbsgroup.com.sg
For all other questions regarding RMAs and
Warranties, please contact BBS Telecom Customer Service at:
Phone: (65) 6748-5600
Fax: (65)
6748-4300
Email: bbst_sales@bbsgroup.com.sg
Copyright
© 2006 BBS Telecommunications Pte Ltd Singapore
All Rights Reserved